Returns & Exchanges
At PTC Shop, we want you to be completely satisfied with your electronics purchase, which is why we offer a 30-day return policy for most items in their original condition. Whether it is a technical issue or a change of heart, our streamlined process ensures a quick resolution for your peace of mind.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Device
Securely pack the electronics in their original packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package before dropping it off at any authorized carrier location.
Receive Refund or Replacement
Once our technicians inspect the returned hardware, we will process your refund to the original payment method or ship your replacement device within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing