Frequently Asked Questions

Everything you need to know about shopping at PTC Shop

What kind of warranty comes with my electronic devices?

All electronics purchased from PTC Shop come with a standard 12-month manufacturer warranty. We also offer extended protection plans for premium devices at checkout.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. We also offer express shipping options that guarantee delivery within 1-2 business days for most metropolitan areas.

Can I return a product if I change my mind?

Yes, we offer a 30-day return policy. Items must be in their original, unopened packaging with all seals intact to qualify for a full refund.

Are the products sold on PTC Shop authentic?

Absolutely. We are authorized retailers for all brands listed on our site, ensuring that every product is 100% genuine and sourced directly from the manufacturer.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern financing options like Klarna and Afterpay for interest-free installments.

How can I track my order once it has been placed?

Once your order ships, you will receive an email with a unique tracking number and a link to our carrier's portal to monitor your delivery in real-time.